Store Policy

Returns & Refunds

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Send clear photos of the issue to our email or WhatsApp, and we will arrange a replacement or full refund. Return shipping costs for damaged/incorrect items are covered by us.

Cancellations

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. To cancel, contact us as soon as possible with your order number. Refunds for cancelled orders are processed within 5-7 business days.

Refund Processing

Refunds are credited to the original payment method within 5-7 business days after approval. For Cash on Delivery orders, refunds are processed via bank transfer or UPI.

Privacy Policy

Your personal information (name, address, phone, email) is used solely for order processing, shipping, and customer support. We do not sell, rent, or share your data with any third parties for marketing purposes. Payment information is processed securely through Razorpay and is never stored on our servers.

Product Quality Guarantee

All our products undergo quality checks before shipping. We guarantee that products arrive in good condition and match their descriptions. If you are unsatisfied with any product, please reach out — we will make it right.

Pricing

All prices are listed in Indian Rupees (INR) and include applicable GST where noted. We reserve the right to change prices without prior notice, but the price at the time of your order is final.

Contact

For any questions about these policies, email us at rencandleco@gmail.com or send a WhatsApp message to +91 9335359543 (please message — do not call, our number blocks unknown calls to stop spam).